Have you messed up on the job. Big time. Now what?
Making a mistake at work can be both horrifying and humbling. Not only does it leave you feeling embarrassed, but your professional reputation and credibility may hang in the balance. We don’t do our best thinking when we’re stressed or anxious, so knowing how to react before a mistake happens will prepare you to react sensibly.
How to Get a Grip After You Make a Mistake
Before you react, take a deep breath. Remind yourself that every single one of us screws up at one time or another. Your foibles are a sign that you’re human. You’re not the first person to make a mistake on the job. You won’t be the last.
Be kind to yourself.
For the conscientious, mistakes often feel like a bigger deal than they are in reality. If you’re a perfectionist, you may be extra hard on yourself. In times of stress, your brain becomes your own worst enemy. If you find yourself catastrophizing or leaning on negative self-talk, try a new script.
I’m such an idiot! This is the worst.
People make mistakes—guess it was my turn. It’s embarrassing, but I’ll get through it.
Although some jobs are exceptions (if you’re a pilot or a surgeon, it’s probably best if you don’t make major gaffes), most jobs aren’t a matter of life and death.
Let’s say you made a noticeable mistake—you forgot your security code and triggered your building’s alarm. Not only did the alarm blare, but the police showed up, and nobody got any work done for much of the morning. Okay, that’s bad. Your whoopsie inconvenienced people. And yet, although they may tease you for a while, everyone’s okay.
Analyze what went wrong and prepare a solution.
After you’ve talked yourself into a calm state, but before you talk to anyone about what’s gone wrong, analyze the mistake. What did you do (or not do) that caused it? Is there something you could do differently to prevent similar screw-ups in the future? If you’re preparing to say “Whoops! I messed up,” you should be ready to follow that statement with “Here’s what I learned” and “Here’s how I’m going to fix it.”
If there’s something you can do to remedy the situation immediately, particularly if doing so would mitigate some of the damage, do it. I once emailed a journalist, except that the person I thought I was emailing wasn’t actually the one I sent the message to.
Fortunately, I caught the mistake right away. I groaned and hit reply. I thought for a moment about how I’d recover from this gaffe and decided that a touch of humor might win the day. Here’s what I wrote:
Hi Bob,Hey, look! I got your name right this time. Through the magic of Gmail’s email address auto-complete feature, my message intended for Bryan H. went to Bob H. instead. I hope you’ll accept my apologies for the screw-up. I’ve learned a valuable lesson—I should double-check email addresses before hitting send.
We have a cool story coming up that I think would be a great fit for you and your readers. I’ll be sending it your way in a couple weeks. And that email will definitely be intended for you!
All the best, Karen
Of course, if the email I’d mistakenly sent Bob had been something particularly private or sensitive, I would’ve consulted my supervisor before proceeding to this step. High profile mistakes may require that you bring in others to help with the clean-up.
After you’ve taken the time to analyze the mistake and figure out a solution, or at least a way to show that you’ve learned something from your error, it’s time to own up. Owning your error gracefully will go a long way toward salvaging your credibility. There are a couple components.
Don’t make excuses.
The worst thing you can do after you mess up is to make excuses or shift the blame onto someone else. Although it’s important to understand and be able to explain what happened, you should make it clear that you’re accepting responsibility.